Being an author, I have taken the opportunity to use their online Send A Parcel service. You buy the postage, then a postman will collect the parcels from home with your address labels. It’s great. However! There is a glitch in the system that sometimes arises. Once they have collected your parcels, they scan the codes with their PDA gadget. Sometimes this sends a faulty email to you saying collection has failed. Rest easy though, as this is a glitch, you can still use your tracking codes. Until the parcel is scanned again at the next depot the resulting message may say We’re Expecting It. This should change as the parcel passes through each depot in a normal manner.